Payment, Cancellation & Refund Policy
Payment authorization
Captain challenges may use payment authorization before capture. An authorization is not necessarily an immediate charge. If a challenge becomes the highest eligible challenge while the authorization remains valid, RED / BLUE may capture the amount shown at checkout.
Superseded or unsuccessful challenges
If a challenge is superseded, becomes ineligible, expires, or cannot be captured, the authorization may be canceled or allowed to expire. No paid Captain purchase is completed and no paid bid credit is created for an amount that is not successfully captured.
Cancellation
Because Captain challenges compete against other bids and may become eligible automatically, a submitted valid challenge is not guaranteed to be manually cancelable after authorization. RED / BLUE may cancel or release an authorization where operationally available, but does not promise cancellation after submission. You will not be charged merely because an authorization was released or expired.
Platform-caused failed delivery
If RED / BLUE captures payment but, because of a platform error attributable to RED / BLUE, fails to activate the purchased Captain placement, RED / BLUE will refund the affected incremental captured payment. If a platform-caused failure materially prevents delivery during the protected period, RED / BLUE may provide a reasonable refund or service credit based on the undelivered portion.
Completed placement
Once the promised protected placement has been delivered, the purchase is final and non-refundable except where required by law. No refund is owed because a placement received fewer impressions, views, clicks, conversions, sales, or other results than an advertiser expected.
Advertiser-caused removal
A Captain removed or suspended because of prohibited content, fraud, malware, sanctions concerns, infringement, deceptive impersonation, lack of authority, payment-network restrictions, chargeback abuse, or another violation caused by the advertiser is not entitled to a refund except where required by law.
Refunds and bid credit
A refund, dispute, reversal, or chargeback may reduce or eliminate the paid bid credit associated with the affected transaction. If the remaining valid paid credit no longer supports a Captain reign, RED / BLUE may suspend or remove that reign.
Disputes
If you believe a charge or delivery record is incorrect, contact info@redblue.lol with the Captain destination, side, approximate transaction time, and the issue. RED / BLUE may retain and provide transaction, assent, authorization, capture, placement, delivery, refund, and dispute evidence as reasonably necessary to resolve the matter.